JXINGClient dashboardTrouble signing in?
Three things account for almost every sign-in problem. If none of them is yours, your JXING account manager can sort it out.
Forgotten password
Your JXING account manager resets it for you — the dashboard has no self-serve reset. Message them and they will set a new password and send it to you directly.
The email is not recognised
Sign in with the address your project kickoff was sent to. A personal address added later will not have dashboard access until your account manager adds it.
Signed out unexpectedly
A session lasts seven days, and only until you close the browser if “Keep me signed in” was left unticked. Signing in again is all it takes.